Trust is the ground that therapy stands on. The practices below describe how information is handled in this practice, in plain language. The full informed consent document is reviewed with you at intake, there is space there to ask anything that matters to you.

Confidentiality

What you share in therapy is held in confidence within the limits required by Ontario law and CRPO professional standards. Limits to confidentiality are reviewed at the first session and documented in informed consent.

Virtual therapy

Sessions are delivered by encrypted video (Google Meet). Sessions are not recorded or stored as audio or video.

Records and clinical custody

Clinical notes, assessments, and treatment plans are held in OWL Practice, a PHIPA and PIPEDA aligned platform. Access is limited to Marcia and, where required, her clinical supervisor. Booking, scheduling, payment, and receipts are handled within the Beside You Therapy client portal on secure, access-controlled infrastructure.

Payment and receipts

Payments are processed at the time of booking and receipts are issued through your client portal for submission to extended health benefit plans.

Faith integration

Faith integration is opt-in and consent-based. It is never imposed and may be adjusted or removed at any time without affecting the therapeutic relationship.

Client rights

You have the right to ask questions, withdraw consent, request your records, and end therapy at any time. These rights are reviewed at intake.

Cancellation policy

A 24-hour cancellation policy applies. Cancellations and reschedules can be made through your client portal or by contacting Marcia directly.